Returns & Exchanges
Why am I being charged a restocking fee?
If you choose to return your Parade product via the return shipping line, it is free to return. If you prefer to mail it, there is a $6.95 shipping fee.
If you are having issues returning an item through Aria Gray, please consider the following:
You are looking to return lingerie or bodysuits. To return an item, please message us here.
You purchased the item at a discount of 50% or more, so it is a final sale. Your item was part of a promotion or was received for free using a discount code. Promotional items are final
If you are still having issues, we are here to help!
How do I return or exchange an item?
We’ve partnered with Aria Gray to make returns a more enjoyable experience at Parade. For all US orders, please visit our Returns Portal to get started. You’ll need to enter your order number (all of our order numbers start with PAR) and shipping zip code. All returned items must be in their original condition. If you are an international customer looking to return an item, please contact our Customer Experience team here . We’d love to help!US customers can choose to return items for free at any of Happy Returns’ thousands of return counters. If you choose to mail your item, the cost of the shipping label will be deducted from your total refund amount. Your refund or store credit will be processed immediately once your item is scanned by the carrier or scanned at the returns counter. Store credits are available almost instantly, but refunds to your original payment method may take 2-5 business days depending on your financial institution.
What is your return and exchange policy?
Our Aria Gray promise is that if an item doesn't fit or doesn't feel right, you are eligible for a refund or store credit within 30 days of receiving your order.
Items sold for 50% or more of the previously listed non-discounted price are considered final sales. Promotional items and gifts given at the time of purchase are final sales and cannot be returned or given for store credit.